Saïd Business School Resources Blogs

Jonathan mentioned new CEO Ron Johnson’s new pricing policy in our Week 3 lecture. Yesterday’s Lex column suggests it is proving to be a difficult journey. In my experience it’s very hard, once your customers have been hooked on regular …

In Week 1 we talked about the media focus on the ethical credentials of Primark, the value fashion retailer, and contrasted that with the embedded corporate responsibility programmes of M&S and H&M. Against that background, the hiring of the M&S …

We mentioned in Wednesday’s class Target’s reaction to “showrooming” by Amazon’s customers, and here’s the latest escalation in this. No evidence of Target “working backwards from the customer” here! To be fair, Amazon don’t hesitate to take action to protect …

Following this week’s case study Retail Week has an interesting article summarising Phil Clarke’s initiatives to revitalise the UK business. Like the analysts, I am not convinced 1.1% like-for-like sales increase can possibly produce a payback on the investment in …

Here is an interesting interview with Steve Sharp, Marketing Director of M&S. It’s prompted by the relaunch of the Oxfam clothes recycling project we talked about in this week’s class, under the ghastly new name of “shwopping”. But where his …