Saïd Business School Resources Blogs

We talked in class on Wednesday about the problem of coping with online returns, and this article reveals some interesting UK trends. The comment “every store return was processed without hesitation by store staff” seems odd at first, but I visited a Fat Face store recently where their sales so far that day (I visited early afternoon) was a negative number because they had recieved a deluge of website returns! We’re fixing that problem to take it out of the way the store is measured…