Tesco’s view of the future

In his first major speech as CEO of Tesco, Philip Clarke spoke at the British Retail Consortium’s annual conference yesterday. You can read what he had to say in detail here. Note, however, his comments on the role of …

Jonathan Reynolds

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Jonathan Reynolds

Walmart Express

Here’s some news of Anthony Hucker’s latest initiative. Apart from the presence of general merchandise, this seems to have quite a lot in common with Fresh & Easy. If you think Gentry (population 3,000) is small, we opened a Fat …

Alan Giles

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Alan Giles

Return to sender

We talked in class on Wednesday about the problem of coping with online returns, and this article reveals some interesting UK trends. The comment “every store return was processed without hesitation by store staff” seems odd at first, but I …

Alan Giles

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Alan Giles

The Skype style editor

We were discussing motives for shopping (or not shopping) last week. So, apparently, men hate shopping for clothes in real shops so much that there may be a market for beaming in a live Style Editor via Skype. Accompanied by …

Jonathan Reynolds

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Jonathan Reynolds

Indian FDI: incremental progress

A short but interesting article in the Economic Times appears to bring FDI in India one step closer. It reports on the recommendation of a Government-appointed panel which supports opening up the Indian market to overseas retailers, albeit with a …

Jonathan Reynolds

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Jonathan Reynolds

Selling versus Editorial

Jessica Brown, editor of fashion trade magazine Drapers, has just been appointed as Head of Fashion for Amazon’s UK business.  

In the early days of online retailing there was a prevailing wisdom that customers needed to be enticed on to the …

Alan Giles

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Alan Giles

Walmart looking at Europe

There is an interesting story today about Walmart setting up a UK office to search for European opportunities. We’ll forgive Anthony for not mentioning this last week, which complements the closure of the Moscow office he talked about. There could …

Alan Giles

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Alan Giles

Regent Street

Jonathan showed a slide of  international retailers opening on Regent Street. Here’s news of one departure and one arrival (albeit that Hollister was initially rolled out in shopping malls without a “flagship” central London location).

Alan Giles

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Alan Giles

H&M and M&S

Retail Week have an interesting interview on their website with the UK Managing Director of H&M about the Conscious collection. There’s also an interesting article with some good photographs of the new M&S we talked about in Sheffield.

Alan Giles

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Alan Giles

Nothing new in retailing

In yesterday’s class we discussed the ‘low appropriability environment’ (Teece) of retailing. Amy Shim, whose favourite retailer is Costco, kindly dug out a YouTube clip of Costco’s customer- and employee-focused strategies. You can find it here. Thanks, Amy. Sound …

Jonathan Reynolds

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Jonathan Reynolds